MediShout

MediShout: A digital platform improving hospital efficiency by streamlining reporting of operational and logistical issues

Competition 19 - NHS Reset and Recovery and New Ways of Working

Ash Kalraiya, Co-founder & CEO, MediShout
LinkedIn: /medishout

One of the biggest challenges facing the NHS is the growing backlog of patients waiting for elective surgeries. Each additional week of waiting can negatively impact a patient’s quality of life. When evaluating causes for delays and cancellations to elective operations at an NHS Trust, MediShout found that 17.4% of cancelled operations over a four-month period were due to equipment issues. This included surgical instruments not being prioritised for sterilisation based on their scheduled use, a lack of real-time visibility on available surgical kits, a lack of available kit, and problems coordinating with external medical device companies to repair and maintain kit.

MediShout has developed an AI-driven smart software solution that integrates operating theatre schedules, hospital asset tracking systems and medical device companies. By combining real-time equipment availability with upcoming surgical procedures, the software prioritises which instruments should be sterilised or readied for theatre next. This ensures that surgical kits and instruments are ready when needed, reducing cancellations caused by kit shortages. Additionally, the combination allows for increasing kit uptime by optimising for the best time to send kit for preventative maintenance.

MediShout’s SBRI Healthcare project focused on Orthopaedics at Broomfield Hospital. Broomfield's Sterile services department also handles the orthopaedic equipment for Basildon and Braintree hospital. Use of Medishout was found to save sterile services staff up to 60 minutes per day and dispatch teams 30 minutes a day. 74 minutes were saved per ad-hoc repair with annual efficiency savings of £21,721, and 56 minutes saved per contracted equipment repair with annual efficiency savings of £3,469. Equipment returned from repair 48% faster, up to 28 days quicker from sterile good suppliers and equipment related cancellations dropped by 44%. Preventative planned maintenance on equipment increased from 33% to 100% and staff satisfaction with the repair pathway improved from 12% to 96%. Importantly there was a 44% decrease in elective operations cancelled due to equipment issues.

• MediShout is in use in 140 sites across the UK, Ireland and the Nordics
• 10,000 staff users across Mid and South Essex NHS Trust
• £1m in efficiency savings per Trust annually
• 100% compliance with waste management
• 44% fewer cancelled operations
• 97% of staff spending more time with patients
• 55% of reporting QR scans by patients and visitors
• £10.9m raised in private investment from 2020 to date. MediShout is partly owned by the NHS, via KHP Ventures (now Meridian Health Ventures)
• Collaborations with GIRFT, HECO Analytics, HealthEdge LTD, TheatreMan and B. Braun
• 11 jobs safeguarded and/or created
• NHS Health Technology Adoption and Accelerator Fund
  (HTAAF) funding awarded
• Currently exporting to Ireland and the Nordics, with mainland Europe next

"Since we have started using MediShout to log our Estates, Equipment and ICT issues we have had a much more robust oversight of these issues affecting our service delivery and are able to easily identify outstanding tasks and chase with the relevant service teams."

Ian, Paediatric Ed Matron

“MediShout has worked with several of our Trusts to understand our culture and adapt their technology to fit with our organisation’s existing systems and flow”

Charlotte Williams, Deputy CEO at NW Anglia NHS Trust

“MediShout has had a positive impact on the way we send endoscopes for repair. It has massively reduced the time involved as we no longer need to complete several paper documents or make telephone calls. The communication from Olympus is much better, as everything is communicated via a Shout”

Luke Hughes, Endoscopy Decontamination Supervisor, St. Thomas’s Hospital

October 2025